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Check for Malware and Viruses

If your computer is shutting down randomly due to software-related problems, scan the operating system for viruses and malware. Some viruses and other infections are designed to cause system crashes, including computer shutdowns. In any case, it is a good idea to scan your system from time-to-time. You can use Windows Defender (a built-in antivirus program), which protects computers against viruses, spyware, and other malicious software. Or, you can run another third-party antivirus package if you have one installed. To run a full system scan using Windows Defender, type "virus" in Search and click the "Virus & threat protection" result.


Turning off the Fast Startup feature could prevent your computer from shutting down randomly. Fast Startup is a feature in Windows 10 (and also Windows 8) that provides a faster boot time when starting up the computer. It is a useful feature, and one that most people use without knowing. Some people disable it immediately when they receive a new computer with the Windows operating system. With Fast Startup enabled, shutting down your computer might seem like you are completely shutting it down, but this is not entirely true, since it moves into a state between hibernation and shutdown. Leaving Fast Startup enabled should not harm your PC, since it is a Windows feature, but it might be the cause of this problem. To disable Fast Startup, go to Search and type "power". Click on the "Choose power plan" result to open it.

Tier 2 PC Technicians perform troubleshooting for hardware issues of desktop/laptop users, network printers, Ethernet, Wi-Fi connections and computers administration.
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